policies

Policies and Payment Options

PAYMENT OPTIONS

		Pay by cash.
		Pay by personal check or money order. Checks or money orders should be made payable to Kim
		Toepfer. Contact Kim for mailing address. Please note that there will be a $15 fee for any returned checks.
		Pay online with PayPal! It's quick, easy, secure and you can pay with any major credit card or
		from your checking account. There is a convenient link on the bottom of the registration page. This is the only method for credit card payment.

GENERAL POLICIES

Class Size and Waitlist
In order to give all students adequate attention during training classes, class sizes will be limited. If you
are unable to secure a spot in the class you desire because the class is full, you may request to be
placed on a waitlist for that class. Should a spot become available or another class offered, you will be
notified as soon as possible.

Right to Decline Enrollment
The right to decline enrollment or service is reserved for the trainer and is not disputable.

Cancellations
If the minimum enrollment for a class is not met 3 days prior to the first class session, the class may be
cancelled. We will notify you 3 days before the class was scheduled to begin to see if you would like to
enroll in an alternative class, receive credit toward a future class, or receive a full refund.

Refund Policy
Refunds can be provided if we are notified in writing at least 5 days before the first class session.
Refunds may be in the form of a check or credit toward a future class. Check refunds will be sent by
mail. If within the first 3 sessions of a class, a dog is unable to attend due to an injury or illness you may
receive a refund of 50% or credit toward a future class (trainer's discretion). We regret that no credit or
refund can be provided for any reason, after the first 3 sessions of a class. There is a $15 fee for all
returned checks.

Attendance
Owners should sign up for a class session that they can attend. In fairness to all who are attending,
handlers should arrive on time to each class as the trainer will not re-visit information already covered for
the benefit of the latecomers during class. If you miss an entire class due to unforeseen circumstances,
you may schedule a make-up session as a private lesson with the trainer ($40/half hour). If you are
certain that a scheduled class time will conflict with your schedule, please contact the trainer prior to
registration and see if alternate arrangements that can be made.

Families with Dogs
We are happy to have other family members and children attend our classes. In order to make it a fun
and safe experience for everyone in the class, please review our guidelines:

		Children must be under parental control at all times.
		Children must be supervised by an adult (over 18) who is not participating in training the dog at all
		times during class. Please do not drop off children for class and leave.
		No running or yelling in the classroom.
		Please explain to your children that all dogs are not socialized to, friendly toward or comfortable
		around children, so they should not approach or pet the other dogs in class.
		If your child wants to meet another dog, please obtain the owner's permission, and only during
		non-instructional times.
		It is not uncommon for children to get bored during class. Please bring quiet toys or activities to
		keep them entertained.

Aggressive Dogs
Dogs that demonstrate aggressive tendencies toward other dogs or humans will be excused from the
class setting. Dog aggression issues need to be handled in private sessions.

PAYMENT POLICIES
Payment must be received prior to the beginning of class. Payment will no longer be accepted the first
night of class.

Classes are filled on a first come, first served basis once payment has been received. For immediate
payment, it is recommended that you select the PayPal option.